Refund And Cancellation

Florarush - Refund And Cancellation Policy:
To be eligible for a refund of the amount paid, order cancellations must be made within 48 hours of the actual delivery time. Once the 48-hour delivery window begins, no refunds will be issued. Once a Courier Product has been sent, cancellation is not available, and once a Personalised Product order has been submitted, cancellation is not possible.
2. Order cancellations must be sent to support@florarush.com with the subject "Cancellation Request."

The mail must include the following information: a. Order ID: b. Cancellation Reason: c. Refund Account Information:
3. Cancellation shall be initiated if support@florarush.com receives a formal order cancellation request.
4. Refunds are subject to the following conditions:
A.The order has been cancelled.
B. The order could not be delivered to the addressee.
(This does not include unfounded recipient cases)
C. If there is a complaint about the quality of the delivered product, we will investigate, and if it is confirmed, the customer will get a full refund or the product will be replaced.
A refund may only be sought in the case of a service failure; our team will determine whether an order qualifies for a refund as per the terms and conditions of the company, and our management's decision is final. The refund amount cannot exceed the amount paid by the customer, and we are not responsible for any loss or claim exceeding the amount paid by the customer.
In the case of cancellation, a 5% fee will be assessed.
A refund cannot be requested for any reduced or exempted amount.For any refund made, amount credit in the customer account will take 15 to 30 working days for domestic delivery, and 60 to 180 working days for international delivery.
Any additional funds credited to Florarush account may be used for order enhancement but are non-refundable.
In all situations involving Cancellation and Refund, Florarush shall have the last say.
Florarush reserves the time to alter its Cancellation And Refund Policy at any time.
Refunds may be whole or partial depending on the circumstances.