Terms and Conditions

Terms & Conditions for Florarush are as follows:

1. Estimated Time of Delivery:

For orders to be processed the same day, they must be placed by 8 pm on the same day. 
Our standard delivery windows are from 9:00 am to 9:00 pm. However, we cannot promise that you will get your delivery at a particular time. Customers may request particular delivery times in the "Order Comments" area of the payment form. While we will do all in our power to accommodate these requests, we cannot guarantee that we will be 100 percent efficient in meeting them.
Delivery timings, if promised, cannot be guaranteed in the event of exceptional circumstances such as extreme weather conditions, riots, strikes, elections, bandhs, and rush hour days such as Valentine's Day, Mother's Day, Rakhi, and New Year's Eve, among others. In such a case, canceling an order would not be possible.

Between 10 pm and 1 am, deliveries will be made for Valentine's Day Midnight delivery.

3. Price reductions:

The Florarush team makes all the decisions about discounts, and none of the discounts or offers may be combined.

4. Changing Your Address:

If the request for a change in the recipient's address is made at least forty-eight hours before the scheduled delivery, the adjustment will be made at no additional cost. Any changes requested after that time will not be entertained, and the order will not be canceled.
After shipment, a change of address will not be an option for any products from the gift department.

 

5. Order Change:

If you ask for a modification to the order more than 48 hours before the scheduled delivery, we will accommodate it and make any necessary monetary adjustments. Any changes requested after that time will not be entertained, and the order will not be canceled. All cancellation requests will incur a fee of five percent of the total reservation price.

6. Product Delivered for Delivery:

Because of the different seasons, it is impossible to guarantee that the flower arrangements will be exactly the same as the ones on the site. Assume you need to make substitutions because certain products are unavailable. In that case, such substitutions will be of the same or higher quality than the original products, even though the amount of the product will remain the same. In addition, the frosting and design of the cake could be different from what is seen in the photograph based on what is available where you live.

7. Damaged deliveries:

Only on the day of delivery, during the first twenty-four hours after delivery, will we investigate any allegations of damaged products or flowers. The issue report must be supported by significant evidence that the product was damaged somehow.

8. Delivery rules:

A) The delivery will be made following the delivery instructions. For example, suppose the instructions for delivery indicate that the product may only be handed to the recipient. In that case, it will not be provided to anyone else, but it will still be considered delivered if the recipient is not accessible. If the recipient is not available to accept delivery, we will consider the order to have been delivered.

2. Recipient not accessible.

3. The Door was locked.

4. Incorrect numbers for landlines, mobile phones, or extension numbers might prevent us from contacting the recipient for the delivery.

5. The recipient does not want to accept delivery of the package.

6. delivered the product for delivery at the Gate, the Reception, or the Neighbor.

 

9. Guidelines for Making Substitutions

Because of temporary and global availability concerns, substituting the flowers or containers used is often essential. If this is the case with the present you have chosen, our skilled florists will ensure that your arrangement's design, gift, and color scheme are maintained, and they will only replace goods with ones of equal or higher value. If the product you want is unavailable, we have the right to provide an alternative product of equal or greater value in place of the flowers (including the color you chose).

10. Rules for Orders That Have Been Placed Twice:

If Florarush discovers that the same order has been made twice, we will contact every effort to get in touch with the customer and find out why this occurred. If the customer cannot be reached, we shall decide on their behalf, and that decision will be final.

11. Handling Customers Who Have Committed Fraud:

Suppose we find any fraudulent activity on the part of a customer. In that case, whether it be an incorrect address, an unethical message, unusual delivery timings, or any other cause, we have the right to refuse that order or ban that customer without being answerable to anybody.

12. Rules for the recipient of an unjustified award:

Suppose the final customer cannot receive the order placed, and we are under strict orders to deliver solely to the intended customer. In that case, the order will be considered delivered, and there will be no reimbursement. For more information, please refer to the policy regarding cancellations and refunds.

13. All things that need a courier will be sent through BlueDart ,Fedex or a comparable courier service. As a result, we cannot provide any delivery date or timing estimate for such an order. Every order will be delivered between the hours of 9 a.m. and 9 p.m., and the shipping product might take anywhere from three to nine days, depending on the item, its availability, and other factors.

14. In case of orders not being delivered on the given date , or not being possible to deliver on given address due to Receiver not available, Receiver not accepting the product, Door Locked, Receiver number coming switched off,wrong pincode, far distance, higher product price,lack of delivery resources in the particular location, then credit voucher will issued to the customer for the redelivery..In such cases, customer can use credit voucher which will be valid for 1 year from the date of issue of full amount paid .Credit Vouchers can be used only for domestic deliveries, not for the international deliveries.

15. We reserve the right to make our services available to any person, organization, group, or business unit that requests them. We shall not be answerable to anybody for our decision to decline to serve any particular individual, organization, group, or business unit purely based on our own free will.

16. Florarush has the right to make changes to its terms and conditions at any time. These terms shall be regulated by the laws of India and are made following those laws without regard to any principles of conflicting laws.

17. These Terms and Conditions, along with Florarush cancellation and refund policy, privacy policy, disclaimer, and any other rules and policies posted on the site, which are at this moment incorporated as if fully outlined in these Terms and Conditions, constitute the entire agreement between you and Florarush concerning your use of and material available on the site. 

17. I am aware that Florarush may contact me through transactional and promotional calls, emails, and text messages sent to the phone number and email address I registered with them.

18. Since Florarush mission is to ensure the finest customer service and the highest quality products, the company may contact the recipient to get feedback on its performance.

19. In any case, if the order is made with Florarush.com by an individual acting unethically. This will be considered possible evidence of fraud. When things like this happen, the company has the right to work closely with the appropriate law enforcement agencies and ask them to take whatever steps are needed to make things right. In addition to that, the company will report the incident to the police or any other appropriate body.

20. Deletion of an Account:

Send an email with the subject line "Termination," and it will automatically cancel your account. Our team will get in touch with you and email you to confirm your account's termination.
You will no longer be able to log in to florarush.com, access your account, recover or change material or information, or examine your account history. Additionally, you will no longer be able to receive calls or emails from Florarush.
Within thirty days, your account will be deactivated if you request it. Before the thirty days are up, you may contact our support staff if you change your mind about erasing your account.

If you have any questions or comments concerning our terms and conditions, please email us at support@florarush.com